Refund policy
At Parfect Design, each piece is crafted with care and attention to detail. Because of the personalised nature of our work, our return policy differs depending on the type of product you order.
Custom & Made-to-Order Pieces
We do not accept returns, refunds, or exchanges for any custom-designed items or personalised artwork. This includes any course maps that have been tailored specifically for you, as these are made to order and cannot be resold.
Pre-Drawn Courses
We do accept returns for pre-drawn course prints within 14 days of delivery, provided they are returned in perfect, resaleable condition.
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Items must be unused, unmarked, and in their original packaging.
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Customers are responsible for the cost of return postage.
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A £15 administration fee will be deducted from your refund to cover handling and processing.
Return Process
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Email us at hi@parfectdesign.com with your order number and reason for return.
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We will confirm your eligibility and provide the return address.
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Items must be securely packaged to avoid damage during transit. Any damaged returns will not be eligible for a refund.
Damages & Issues
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs so we can resolve the issue quickly.
Payment Processing
All payments are securely processed at the time your order is placed. If you request a refund for an eligible item, it will be issued back to your original payment method. Please note that while we process refunds promptly, your bank or card issuer may take 3–10 working days to post the funds back to your account, depending on their processing times.